Last Updated: 04/23/2025

1. Eligibility for Refunds
   We gladly accept returns and issue refunds only if:

   • The item is returned within 14 days of delivery.

   • The product is in its original, unworn, unaltered condition with all tags/packaging intact.

   • You include a copy of your order confirmation or packing slip.

2. How to Request a Refund

   1. Email us at [your email address] with the subject line “Refund Request – Order #[Order Number].”

   2. In your email, include:

      • Your full name and order number

      • The item(s) you’re returning

      • Reason for return (optional)

   3. We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.

3. Return Shipping

   • You are responsible for shipping costs on all returns unless the item is defective or we shipped the wrong product.

   • We recommend using a trackable shipping method; AuntieSherie is not responsible for lost or damaged return packages.

4. Processing Your Refund

   • Once we receive and inspect your return (typically within 3–5 business days), we’ll notify you by email.

   • Approved refunds will be issued to your original payment method within 7–10 business days.

   • Depending on your bank or card issuer, additional time may be required for the refund to appear on your statement.

5. Exchanges & Store Credit

   • We do not offer direct exchanges. If you’d like a different item, please return the original for a refund and place a new order.

   • Store credit is available upon request instead of a refund—just let us know in your refund request email.

6. Non‑Refundable Items

   • Customized or personalized items (e.g., name bracelets) are final sale and not eligible for refunds unless damaged or defective.

7. Contact Us
   If you have any questions about our Refund Policy, please contact:
   Email: [sharnamoultonmcinytre@gmail.com
   Phone: [754)-252-4883